The health and safety of our guests and associates remain our top priority. We are closely monitoring government mandate and policy changes, The Centers for Disease Control (CDC), WHO guidelines, and the Riverside and California Public Health Departments. We will continue to make changes as necessary or appropriate to our protocols and procedures.
Building upon the hotel’s already high standards of housekeeping, cleanliness, and hygiene, we are following additional guidance from the CDC.
Physical Distancing and Hygiene
Using marked locations in the Hotel Lobby and other public spaces, guests are advised to practice physical distancing by standing at least six feet away from other people whom they are not traveling with.
We have reduced the number of check-in areas so our associates can practice physical distancing.
Associates are trained to follow the CDC recommended physical distancing and hygiene guidelines and will practice physical distancing by standing at least six feet away from guests and other associates whenever possible.
Hotel entry doors, which do not automatically open, will be propped open for touchless entry.
Associates will not open or touch guest vehicles.
Touchless Front Desk credit card swiping is available.
Used room keys are dropped in a designated box in the lobby and are sanitized before reusing.
Hand sanitizing dispensers are placed at key guest and associate entrances and contact areas.
Health and hygiene reminders are posted throughout the property including, physical distancing guidance, handwashing, and recommended face covering usage.
Guests and associates may not enter Ponte Vineyard Inn if they have experienced the following symptoms in the last 24 hours: Fever in excess of 100.4 degrees Fahrenheit, chills, cough, shortness of breath or difficulty breathing, new loss of smell and/or taste, sore throat. And anyone who has been in close contact with a person in the last 14 days who has exhibited any symptoms of COVID-19 and/or have been in contact with anyone who has tested positive for COVID-19.
Associate Training and PPE
Appropriate PPE will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Associates who are guest-facing will be provided a face covering and required to wear that face covering while on property and working with guests. Gloves will be provided to associates whose responsibilities require them, as determined by the CDC.
Arrival and Stay Experience
Luggage assistance and bell services will be handled at the guest’s request. Associates will wear a face covering and gloves. The bell cart will be sanitized after each use.
Subject to availability of supply, disposable masks and gloves will be provided upon request for registered hotel guests.
Housekeeping will not enter a guest’s room during their stay unless requested by the guest.
Food and Beverage
We are following the local and statewide mandates and will reduce and adjust in-person dining in our restaurants. Restaurants may have reduced hours and reduced menus.
Tables will not be preset before guests arrive.
Menus will be disposable.
Dining areas have been updated to accommodate physical distancing, limiting the number of guests the restaurant will accommodate.
Table party size is limited to 8 guests.
Enhanced Cleaning Standards
Cleaning Products and Protocol
Our hotel uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in desks, elevators and elevator buttons, door handles, public restrooms, room keys and locks, ATMs, stair handrails, fitness center equipment, dining surfaces, and seating areas.
Building upon the hotel’s already high standards of Housekeeping and hygiene, we are following additional guidance from the CDC to clean guest rooms with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, thermostats, alarm clocks, luggage racks, and more.
We have removed some in-room items that are not single-use, such as decorative pillows, pencils, note pads, and hotel directories.
Disposable water cups and coffee cups have been added to guest rooms.
Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.
All linen will continue to be washed at a high temperature and in accordance with CDC guidelines.
Food and Beverage
In addition to our high standards of cleanliness, increased disinfecting and sanitizing will be performed in our dining areas and kitchens.
Room Recovery Protocol
In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approved within the CDC guidelines.