Health & Safety Commitment 

The health and safety of our guests and associates remain our top priority. We are closely monitoring government mandate and policy changes, The Centers for Disease Control (CDC), WHO guidelines, and the Riverside and California Public Health Departments. We will continue to make changes as necessary or appropriate to our protocols and procedures.

Building upon the hotel’s already high standards of housekeeping, cleanliness, and hygiene, we are following additional guidance from the CDC.

 

Physical Distancing and Hygiene 

• Using marked locations in the Hotel Lobby and other public spaces, guests are advised to practice physical distancing by standing at least six feet away from other people whom they are not traveling with. 
• Associates are trained to follow the CDC recommended physical distancing and hygiene guidelines and will practice physical distancing by standing at least six feet away from guests and other associates whenever possible. 
• Hotel entry doors, which do not automatically open, will be propped open for touchless entry. 
• Associates will not open or touch guest vehicles. 
• Touchless Front Desk credit card swiping and check-in is available.
• Used room keys are dropped in a designated box in the lobby and are sanitized before reusing. 
• Hand sanitizing dispensers are placed at key guest and associate entrances and contact areas. 
• Health and hygiene reminders are posted throughout the property including, physical distancing guidance, handwashing, and recommended face-covering usage. 
• Guests and associates may not enter Ponte Vineyard Inn if they have experienced the following symptoms in the last 24 hours: Fever in excess of 100.4 degrees Fahrenheit, chills, cough, shortness of breath or difficulty breathing, new loss of smell and/or taste, sore throat. And anyone who has been in close contact with a person in the last 14 days who has exhibited any symptoms of COVID-19 and/or have been in contact with anyone who has tested positive for COVID-19. 

Associate Training and PPE 

• Appropriate PPE will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Associates who are guest-facing will be provided a face covering and required to wear that face-covering while on property and working with guests. Gloves will be provided to associates whose responsibilities require them, as determined by the CDC.

Arrival and Stay Experience 

• Luggage assistance and bell services will be handled at the guest’s request. Associates will wear a face covering and gloves.  The bell cart will be sanitized after each use. 
• Subject to availability of supply, disposable masks, and gloves will be provided upon request for registered hotel guests. 
• Housekeeping will not enter a guest’s room during their stay unless requested by the guest. 
• The heated pool and hot tub are open with social distancing.
• Dining & Cocktails at Bouquet Restaurant & Bar will be takeout only.
• Wine Tasting and Dining are closed due to the mandate.
• Curbside merchandise and wine shopping are open. See PonteWinery.com for more details.

Food and Beverage 

• We are following the local and statewide mandates and will reduce and adjust in-person dining in our restaurants. Restaurant operations have been temporarily altered with the new order.
• Dining & Cocktails at Bouquet Restaurant & Bar will be takeout only.
• We cannot offer room service but will gladly deliver takeout to your room when you order by phone from your room at extension 304 or from your mobile device by calling (951) 676-7898.
• You may also visit the host stand at Bouquet Restaurant & Bar, located in the lobby to order takeout.  
• Dining areas have been updated to accommodate physical distancing and will be cleaned after each use. Please enjoy your takeout outside on any of our patios or in the comfort of your own room.

 

Enhanced Cleaning Standards 

Cleaning Products and Protocol 

• Our hotel uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. 

EPA Guidelines

CDC Guidelines

 

Public Spaces and Communal Areas

• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in desks, elevators, and elevator buttons, door handles, public restrooms, room keys and locks, ATMs, stair handrails, dining surfaces, and seating areas. 

 

Guest Rooms 

• Building upon the hotel’s already high standards of Housekeeping and hygiene, we are following additional guidance from the CDC to clean guest rooms with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, thermostats, alarm clocks, luggage racks, and more. 
• We have removed some in-room items that are not single-use, such as decorative pillows, pencils, note pads, and hotel directories. 
• Disposable water cups and coffee cups have been added to guest rooms. 
• The guest room HVAC system is isolated from room to room and draws make up air from the outside.

 

Laundry 

• Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. 
• All linen will continue to be washed at a high temperature and in accordance with CDC guidelines. 

 

Food and Beverage 

• In addition to our high standards of cleanliness, increased disinfecting and sanitizing will be performed in our dining areas and kitchens. 

 

Room Recovery Protocol 

• In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approved within the CDC guidelines.